My payment failed

If your payment wasn't successful, don't worry. In most cases, you can simply try again or choose a different payment method if one is available.

Payments are securely processed through Stripe or PayPal, depending on the payment method you choose.

If you paid through Stripe and your payment was declined, we often receive very limited information about the reason. This means we are usually unable to determine exactly why the payment was unsuccessful. If this happens, we recommend checking with your bank or card issuer, as they may be able to provide more information or help resolve the issue.

If you paid through PayPal and your payment was unsuccessful, please check your PayPal account to make sure your account, funding source, or payment method is working correctly.

If your payment continues to fail, you're welcome to contact us. We'll be happy to review the information available to us and let you know if we can identify any issues. Please note that the details we receive from payment providers are often limited.